1st Choice, LLC is seeking to hire 25 Call Center Representatives located in Richmond, VA. The ideal candidate will be able to multi-task, prioritize and interface positively with employees at all levels within the organization. Veterans are strongly encouraged to apply. Should this position be of interest to you, please contact me immediately for consideration.
REQUIREMENTS
Excellent oral and written communications skills
Excellent organization skills
Able to multi-task and work under pressure in dynamic fast paced environment
At least 1 year of experience working in a call center or customer service/support environment
High School Diploma or Equivalent
Previous work experience in health care, government or military organization is preferred but not required
Bilingual (Spanish)
The potential candidate should have experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner. Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attention to detail, as well as independently and ability to work under standards-based performance measures.
RESPONSIBILITIES
Responds to and manages HelpLine calls, provides responses to questions, and refers callers in the event of problems or concerns.
Assist clients in choosing a managed care plans.
Maintains updated knowledge of the Virginia Enrollment Broker Services Project and the Virginia Medicaid Program.
Maintains updated knowledge of managed care plans that are available to clients.
Performs data entry as required and accurately.
Reports any issues, concerns, and/or problems to the Team Leader of Call Center Manager.
Assists clients in enrolling/dis-enrolling in managed care plans.
Provide information to customers in a courteous, polite and professional manner.
Initiate follow-up calls to customers.
Maintain confidentiality and security of information.
Must be able to take direction from appointed Mentor/SME for training purposes or when immediate supervisor is not available.
Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally.
Respond to needs, questions and concerns of internal and external customers.
Comply with current and updated policy and procedures.
Perform other duties as may be assigned by management.
